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Troubleshooting for Downloads
Troubleshooting for Downloads

Just a few things to try first.

Laura Van Dyke avatar
Written by Laura Van Dyke
Updated over a week ago

Downloads are splendid when they work correctly. However, if they aren't functioning correctly, it can be inconvenient for everyone involved. Here are a few troubleshooting options you can try...

  1. Check your browser settings.

  2. Does your IT Department allow downloads by teachers and/or students? 

  3. Check where you are downloading the files to. 

Browser settings: 

Most browsers will have a place that you can check the status of the downloads you attempted. Sometimes, it will tell you if the download failed or not. This is a good indication that something went wrong within the browser. 

First, we suggest checking your browser settings, often found in the top right corner of your screen. It's possible that your browser is preventing your downloads because it has accumulated too many cookies. You can also try clearing your browser's cache.

In Google Chrome, make sure that the setting to open the PDF within the browser is turned. Like this... 

First, go to settings found under the vertical ellipsis on your browser. 

Then, you'll go to Advanced Settings at the bottom. Select Content Settings from there. Scroll down to PDF Documents

Check that the setting is turned off.

IT Department:

Some school Information Technology departments block all downloads as a security measure. So, it's never a bad idea to double-check with them that you are even able to download in general. If downloads are blocked, ask for the resource downloads to be allowed. 

Download Locations: 

Besides the PowerPoint and Word files, most of our downloadable resources are PDF files which should be able to open within your browser. But, if you are having trouble with downloading the PPT or Word files, double-check where you are downloading them too. By default they will usually go into your download folder, so that's a good place to start. 

Remember, you can always contact our super support team through the chat in the bottom right corner or give us a call at 800-220-2175 ext. 8. We're always happy to help! 😄

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