Are you new to using AES?

Sending a chat is the quickest way for you to connect with the AES team when using the system, especially when you have a room full of students!

In this article, you’ll learn how to:

  • Start a chat conversation

  • Close a chat

  • Access previous conversations

Prefer to speak on the phone? Contact the AES team at 800-220-2175 x2

How to Start a Chat Conversation

You can start a chat conversation from anywhere within the AES system or Help Center in three simple steps:

Step 1

Locate and click the chat icon in the bottom-right corner of your screen.

Step 2

Click the Send us a message button.

Step 3

Start typing your question!

Within a conversation, you can add an attachment which is a great way to add a screen capture or document that relates to your question for the AES team!


How to Close a Chat

When you’re done with a conversation, you can close the chat by clicking the arrow to minimize your chat window:


How to Access Previous Conversations

You can go back and review previous conversations in two quick steps:

Step 1

Locate and click the chat icon in the bottom-right corner of your screen.

Step 2

Click See all your conversations.

This will show you the historical record of every chat conversation you’ve had with someone on the AES team.

Have any questions? Go ahead and start a chat!

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